Support and Service Requests

We are committed to supporting you, whenever and wherever you need service or support of your precision automation solution.

DWFritz Automation offers a range of global support and services to our customers:

  • Training programs, both on-site and in-house
  • Spare parts management
  • On-site support
  • Scheduled preventive maintenance services
  • Application services, including performance optimization and throughput improvement
  • System upgrades
  • Tiered service contracts

Service Contacts

For custom solution or product service requests, please complete the Service Requests form and an agent will contact you.

For general service questions: service@dwfritz.com
To request an RMA: service@dwfritz.com
To request spare parts: service@dwfritz.com

Service Requests

DWFritz Automation, Inc. World Headquarters

9600 SW Boeckman Road
Wilsonville, OR 97070
United States of America
Toll Free: +1.800.763.4161
Tel: +1.503.598.9393
Fax: +1.503.624.2799

DWFritz Automation China Ltd.

Suite 603 , Building #2, Xinlian Science & Technology Park, No. 1535 Hongmei Road, Xuhui District, Shanghai 200233
People’s Republic of China
​Tel: +86.021.54651608 (Monday–Friday: 8:30-17:30)

DWFritz WX Limited

West side, second floor of J3-7 Plant in Export Processing Zone, New District, Wuxi, Jiangsu
People’s Republic of China

DWFritz Technology (Wuxi) Limited

#101 building B, Jiangsu International technology transfer Center, No.8 Xintai Road, Xinwu district, Wuxi
People’s Republic of China

DWFritz Europe SAS

3, rue Emmanuel Philippot
F-35230 Saint-Erblon, France

Contact Us

With manufacturing facilities located in the U.S. and China, DWFritz provides exceptional global support services.